Refund policy
At KuniVibe, we strive to ensure your complete satisfaction with every purchase. Our refund policy is designed to provide clear guidelines for returns and refunds while maintaining fairness for both our customers and our business.
Refund Eligibility
- Items must be returned within 30 days of delivery
- Products must be in original condition, unused, and with all tags attached
- Original packaging must be intact and undamaged
- Proof of purchase (order confirmation or invoice) is required
- Custom-made or personalized items are not eligible for refund
- Clearance or final sale items are non-refundable
Refund Process
- Contact our support team at [email protected] to initiate the return process
- Provide your order number and reason for return
- Receive return authorization and shipping instructions
- Package the item securely using original packaging when possible
- Ship the item to the provided address
- Once we receive and inspect the returned item, we will process your refund
Refund Information
- Refunds will be issued to the original payment method used for purchase
- Processing time: 5-10 business days after we receive your return
- Shipping costs are non-refundable unless the return is due to our error
- Restocking fees may apply for items returned without original packaging
Damaged or Defective Items
If you receive a damaged or defective product, please contact us at [email protected] within 7 days of delivery. Include photos of the damage or defect, and we will arrange for a replacement or full refund, including return shipping costs.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
Need Assistance?
For any questions regarding our refund policy or to initiate a return, please contact our customer support team at [email protected]. We typically respond within 24-48 hours during business days.
